REFUND, RETURN & DELIVERY POLICY
Refund, Return & Delivery Policy
Effective Date
15 May 2026
This Policy governs refunds, cancellations, returns, replacements, shipping and delivery matters relating to products, merchandise, franchise-related materials and services.
1. General Principles
Refunds, returns and cancellations depend on the nature of the product, service or transaction. The Company reserves the right to verify claims before approving any refund or replacement request.
2. Food & Beverage Orders
Fresh food and beverage products are generally prepared for immediate consumption. Once preparation begins, cancellation may not be possible. Refunds may be considered only in genuine cases such as:
- Wrong item delivered
- Damaged product
- Failed payment with successful debit
- Duplicate payment
- Significant service failure verified by the Company
3. Packaged Products & Merchandise
Replacement or refund may be considered where products are:
- Damaged
- Expired
- Defective
- Materially different from the ordered item
Customers may be required to provide:
- Photographs
- Order details
- Packaging details
- Invoice copy
Products damaged due to misuse, improper storage or customer negligence may not qualify.
4. Franchise Processing & Consultancy Fees
Franchise application fees, processing charges, consultancy fees, territory evaluation fees, training fees or similar business-related payments may be non-refundable unless expressly stated otherwise in writing.
The Company reserves the right to reject refund requests where:
- False information was provided
- Documentation was incomplete
- Evaluation work had already commenced
- Fraudulent activity is suspected
- Confidentiality obligations were breached
5. Shipping & Delivery
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect addresses
- Operational limitations
- Circumstances beyond Company control
Users are responsible for providing accurate delivery information.
6. Damaged Shipment Procedure
Customers receiving visibly damaged shipments should:
- Record photographs/videos
- Preserve original packaging
- Inform the Company immediately
Failure to report damage within a reasonable time may affect eligibility for replacement.
7. Refund Processing Timeline
Approved refunds are generally processed within 7–14 working days, subject to banking and payment gateway timelines.
8. Contact for Refund & Delivery Issues
LoQal Happi Tea
Contact Person: Ms Aparna
Phone: +91 85059 99469
Email: aparna@happitea.store