PRIVACY POLICY
Privacy Policy
Effective Date
15 May 2026
LoQal Happi Tea (“Company”, “we”, “our” or “us”) values the privacy of every visitor, customer, franchise applicant, supplier and business associate interacting with our website, social media pages, online forms, WhatsApp communication channels and business development systems.
This Privacy Policy explains how we collect, use, process, store and protect information shared with us.
By using the website, submitting an enquiry, contacting us or sharing information with the Company, you consent to the practices described in this Policy.
1. Information We Collect
We may collect information such as:
- Name
- Mobile number
- Email address
- City and state
- Business profile
- Franchise investment details
- GST information
- Order and payment details
- Website activity
- Device and browser information
- WhatsApp communication records
- Customer feedback and complaint information
For franchise enquiries, we may additionally collect:
- Proposed location
- Commercial space details
- Investment capacity
- Business experience
- Expansion interest
- Financial readiness
2. Why We Collect Information
We collect information for legitimate business purposes including:
- Responding to customer enquiries
- Processing franchise applications
- Contacting prospective franchise partners
- Providing business information
- Improving website experience
- Customer support
- Fraud prevention
- Legal and compliance requirements
- Marketing communication
- Internal business analytics
3. Marketing & Communication Consent
By submitting your details through our website, social media pages, WhatsApp, forms or advertisements, you authorise LoQal Happi Tea and its authorised representatives to contact you through phone calls, SMS, WhatsApp, email or other communication channels regarding:
- Franchise opportunities
- Products and services
- Business discussions
- Promotional campaigns
- Customer support
- Company updates
Users may request removal from promotional communication lists by contacting the Company.
4. Cookies & Analytics
The website may use cookies, analytics tools and tracking technologies to improve performance, analyse user behaviour, understand marketing effectiveness and personalise user experience.
Users may disable cookies through browser settings, although certain website features may not function properly.
5. Sharing of Information
The Company does not sell personal information.
However, information may be shared with:
- Authorised employees
- Franchise consultants
- Technology providers
- Payment gateways
- Logistics partners
- Legal advisors
- Government authorities where legally required
6. Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no online platform or communication system can be completely secure.
Users are advised to share sensitive information only through official communication channels.
7. User Rights
Subject to applicable law, users may request:
- Access to their information
- Correction of inaccurate information
- Withdrawal of consent for marketing communication
- Deletion requests where legally permissible
Requests may be sent to aparna@happitea.store.
8. Data Retention
Information may be retained for business, legal, tax, compliance, fraud prevention and dispute resolution purposes.
Franchise enquiry information may be retained for a reasonable duration for evaluation and follow-up purposes.
9. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or payment services. The Company is not responsible for their privacy practices.
10. Policy Updates
The Company may modify this Privacy Policy at any time. Continued use of the website after updates constitutes acceptance of the revised Policy.
11. Contact Details
LoQal Happi Tea
Contact Person: Ms Aparna
Phone: +91 85059 99469
Email: aparna@happitea.store